Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method. You will be able to review the total shipping cost before completing your purchase.
Local pickup — Free
Smart Saver Shipping - 0oz - 16oz $6.99
Priority Shipping - 16oz - 64oz $11.99
Heavy Duty Shipping - 64oz - 128oz $18.99
Free Priority Shipping - 128oz - 240oz Free
International Shipping - Ordering from outside the U.S.? We'd love to ship to you! Contact us for rates🌍
before placing your order so we can calculate the best shipping rate for your location.
Returns/Refunds
Processing
Orders ship in 2–5 business days
Returns & Exchanges
No returns/refunds on personalized items
Double-check all custom details before ordering
Damaged or Incorrect Orders
Contact us within 3 days with photos
We’ll replace or resolve the issue
Non-Personalized Items
Returns accepted within 7 days
Must be unused; buyer pays return shipping
Cancellations
Within 24 hours only
Not accepted once production begins
Please Note
Not responsible for packages lost or stolen after delivery
Processing Time
Orders are processed within [insert timeframe, e.g., 2–5 business days]. Please note that processing times may vary during peak periods.
Delivery Time
Estimated delivery times will be provided at checkout and may vary depending on your location.
Returns & Exchanges
Due to the custom nature of our products, returns and exchanges are not accepted on personalized items.
If your order arrives damaged or incorrect, please contact us within 3–7 days of delivery so we can make it right.