At Robin’s Personalized Gifts, each item is handcrafted and often customized specifically for you.

1. No Returns on Custom Items

Due to the personalized nature of our products:

• We do not accept returns or offer refunds on custom or engraved items

• This includes items with names, dates, or custom designs

2. Order Accuracy

Please double-check all personalization details before placing your order. We are not responsible for customer-submitted errors.

3. Damaged or Incorrect Items

If your order arrives:

• Damaged, or

• Incorrect due to our error

Please contact us within 3 days of delivery with photos.

We will gladly

• Replace the item, or

• Offer a resolution at our discretion

4. Non-Custom Items

If you offer any non-personalized items:

• Returns may be accepted within 7 days of delivery

• Item must be unused and in original condition

• Customer is responsible for return shipping

5. Cancellations

• Orders may only be canceled within 24 hours of purchase

• Once production begins, cancellations are not accepted